Shipping policy

Thank you for shopping with Baytivo. This Shipping Policy explains how we process and deliver orders within the Kingdom of Saudi Arabia.

Order Processing Time

Orders are typically processed within 2 to 4 business days after order confirmation. Orders placed on weekends or Saudi public holidays may be processed on the next business day.

Shipping Time

Estimated delivery time within Saudi Arabia is 3 to 5 business days after your order is processed. Delivery times may vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided for reference only and are not guaranteed.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before you confirm your order.

Order Tracking

Once your order has shipped, we will share tracking information by email or another available communication method, where tracking is available.

Delivery Delays

While we aim to deliver every order on time, delays may occur because of weather conditions, courier issues, customs procedures, public holidays, or other unforeseen circumstances. If your order is significantly delayed, please contact us and we will help you check its status.

Incorrect Shipping Information

Please make sure your name, address, and phone number are accurate and complete when placing your order. To the extent permitted by applicable law, Baytivo is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us as soon as possible and include your order number. For damaged items, please also share a video of the product and packaging. We will review the issue and help resolve it with the shipping provider. Replacement requests are subject to our Return and Replacement Policy.