Privacy policy

At Baytivo, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or place an order with us. We handle personal data in accordance with the applicable laws of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL).

Information We Collect

We may collect the following information:

Contact details: Your name, email address, and phone number.
Order details: Your shipping address, billing address, and purchase history.
Payment details: Payment information submitted at checkout, which is handled by our payment providers.
Customer support details: Messages, photos, and videos you send us about an order, replacement, or inquiry.
Website data: Your IP address, browser type, device information, and activity on our website.

How We Use Your Information

We may use your information to:

Process, deliver, and manage your orders.
Handle replacement requests and provide customer support.
Send order updates and respond to your inquiries.
Maintain the security of our website and help prevent fraud.
Improve our website, products, and services.
Send marketing communications where you have agreed to receive them.
Comply with our legal obligations.

You can unsubscribe from marketing communications at any time using the link in the message or by contacting us.

Payment Information

Payments are processed by secure third-party payment providers. We do not store your complete payment card information on our servers.

Sharing of Information

We do not sell, trade, or rent your personal data. We share information only when necessary with:

Ecommerce, hosting, and payment service providers.
Delivery and logistics partners.
Marketing and analytics providers, where applicable.
Government or regulatory authorities, when required by law.

International Data Transfers

Some of our service providers may store or process your information outside Saudi Arabia. Where this happens, we take reasonable steps to protect your information as required by applicable law.

Data Retention

We keep personal data only for as long as necessary to fulfill the purposes described in this policy, resolve disputes, and meet legal, tax, and accounting requirements.

Data Security

We use reasonable technical and organizational measures to protect your personal data against unauthorized access, disclosure, loss, or misuse. However, no online transmission or storage system can be guaranteed to be completely secure.

Cookies

Our website may use cookies and similar technologies to keep it functioning, remember your preferences, analyze traffic, and improve your experience. You can manage cookies through your browser settings, although some website features may not work properly if cookies are disabled.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their content or privacy practices, so we encourage you to review their policies.

Your Rights

Subject to applicable law, you may request to:

Access the personal data we hold about you.
Correct inaccurate or incomplete personal data.
Delete your personal data.
Restrict or object to certain processing of your personal data.
Receive a copy of your personal data or request its transfer to another provider.
Withdraw your consent where we rely on consent to process your data.

To make a request, contact us using the details below. We may need to verify your identity before responding, and we may keep certain information where the law requires it.

Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can review and address the request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes take effect when published on this page, and the “Last updated” date will be revised.