Refund policy

Thank you for shopping at Baytivo. We strive to provide a seamless shopping experience and want you completely satisfied with your purchase. This policy explains our guidelines and procedures for processing refunds and replacements. By purchasing on our website, you agree to the terms of this Policy.

Replacement Eligibility

Product Eligibility

As a responsible company, Baytivo wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken or faulty. If you receive a product that is incorrect, faulty, broken or damaged, you are eligible for a free replacement.

Timeframe

Baytivo will cater to all complaints received within 5 days of delivery. Replacement requests made within 5 days from the date of delivery will be completed free of cost.

Replacement Process

Initiation

To initiate a replacement, please share a video of the incorrect, faulty or damaged product with our customer support team within the eligible time frame. In a lot of cases, the issue is with the usage of the product, and our team can guide you on how the issue you are facing can be fixed. If we determine that the product is indeed faulty:

Replacement

We will schedule a replacement for you within 14 working days. Please pack the product (Original Product Box and All Accessories) for the courier to pick it up and provide you a replacement.

Please note that we do not offer a replacement for “change of mind”.